User Rights

Effective Date: July 30, 2025

KingFlyZone is committed to protecting your rights as a user of our travel platform. This document outlines your legal, digital, and service-related rights.

1. Right to Access Information

• You have the right to access all personal data collected by KingFlyZone.
• Download your booking history and invoices anytime from your dashboard.

2. Right to Modify Your Data

• You can edit or correct your account data via the “My Account” section.
• For critical information (like passport number), contact support to request edits.

3. Right to Delete Your Account

• You can request account deletion anytime.
• We will process deletion within 7 business days, except where retention is legally required (e.g., fraud investigations).

4. Right to Refund Transparency

• You will always be shown refund eligibility before booking cancellation.
• Refund timelines and amounts will be clearly communicated via email and dashboard.

5. Right to File a Complaint

• You can submit complaints about any service, delay, or issue via:
• Email: support@kingflyzone.com
• WhatsApp: +92-308-495-0422

6. Right to Support Access

• You have 24/7 access to customer support for emergencies or urgent booking problems.
• Premium subscribers may get priority access but basic users also receive full help.

7. Right to Non-Discrimination

• No user is denied services based on nationality, religion, race, gender, or political belief.

8. Right to Secure Payments

• Your payment data is handled using encrypted methods.
• We are PCI-DSS compliant and never store your full card data.

9. Right to Cancel Subscription

• You can cancel any paid subscription at any time from your profile settings.
• No penalties apply for voluntary cancellations.

10. Right to Notification

• You will be notified of major changes in terms, pricing, or policies via email or app notifications.

11. Right to Language Access

We strive to offer support and legal documents in English, Urdu, and Arabic. You may request translated versions if needed.

12. Right to Data Portability

• You may request a copy of your user data in machine-readable format (JSON or CSV).
• Request it by emailing support@kingflyzone.com

13. Right to Opt-Out

• You can opt out of marketing emails, notifications, and promotional messages anytime.

14. Right to Legal Recourse

• If any of your rights are violated, you may seek remedy through consumer protection laws in your jurisdiction.

15. Right to Withdraw Consent

• You can withdraw data sharing consent (except for core services) at any time.

16. Right to Be Heard

• All serious concerns will be reviewed by our dispute resolution officer.
• We aim to resolve internal complaints within 7 business days.

17. Right to Correct Injustice

If a mistake occurred in booking, billing, or refund, you have a right to request correction through proper support channels.

18. Right to Review System Decisions

• If a decision (e.g., auto-cancellation, refund rejection) was made by our automated system, you may request human review.

19. Right to Receive Terms Clearly

• You are entitled to clear, easy-to-understand terms for every booking, subscription, or charge.

20. Final Statement

We honor and protect user rights seriously. If you believe any of your rights are violated, please reach out to:

• Email: support@kingflyzone.com
• Phone: +92-308-495-0422