Payment Terms

Effective Date: July 30, 2025

These Payment Terms govern how KingFlyZone collects, processes, and manages your payments for flight bookings, hotel reservations, packages, and services.

1. Accepted Payment Methods

• Visa, Mastercard, American Express
• Debit Cards from recognized banks
• Local wallet integrations (e.g., Easypaisa, JazzCash – Pakistan only)
• PayPal (for select countries)
• Bank transfers (manual, verified within 1–2 business days)

2. Currency & Conversion

• All charges are displayed in your selected currency.
• Final conversion may depend on your card issuer or payment gateway.

3. Taxes and Fees

Prices shown include applicable:

• Government taxes (GST, VAT)
• Fuel surcharges (for flights)
• KingFlyZone service fees

4. Payment Security

• All payments are processed via SSL-encrypted channels.
• We are PCI-DSS compliant for secure card handling.
• Card information is never stored on our servers.

5. Invoice & Receipts

• A receipt will be emailed to your registered email after successful payment.
• Invoices can be downloaded from your “My Bookings” dashboard.

6. Failed or Declined Transactions

If your payment is declined:

• Please check with your card issuer or wallet provider.
• Try using an alternate method or contact us for manual assistance.

7. Payment Confirmation

• You will receive an email and SMS once payment is confirmed.
• Bookings are not guaranteed until payment is confirmed.

8. Refund Process

• Refunds are processed only after approval from the airline/hotel.
• It can take 5–21 business days depending on the bank and method used.

9. Duplicate Payment Handling

• If you are charged twice, contact support@kingflyzone.com immediately.
• Refunds for duplicate charges are initiated within 48 hours of confirmation.

10. Booking Holds

In some cases, a temporary authorization hold may appear on your card for failed or pending transactions. These usually reverse within 7 days.

11. Prepaid vs Postpaid

• Flights are mostly prepaid (charged immediately).
• Hotels may be prepaid or postpaid — clearly shown at checkout.

12. Chargebacks & Disputes

We encourage users to contact us before initiating chargebacks. Fraudulent chargebacks may lead to account bans. For disputes:

• Email: support@kingflyzone.com
• WhatsApp: +92-308-495-0422

13. Wallet Credits

• Refunds can optionally be stored in your KingFlyZone Wallet for faster reuse.
• Wallet balance is valid for 12 months.

14. Subscription/Auto-Renewals

For services like travel insurance or premium features, auto-renewals will be clearly mentioned and require consent. You can cancel anytime before the renewal date.

15. Service Fees

In addition to airline/hotel costs, we may charge:

• Service fee: PKR 500–3,000 depending on route/provider
• Emergency change/cancellation: Up to PKR 5,000

16. Price Fluctuation Disclaimer

All prices are dynamic and subject to change until full payment is completed. A price lock is valid only if the feature is selected during checkout.

17. Currency Mismatch

• If your payment card uses a different currency, your bank may apply conversion charges.

18. Manual Payment Instructions

For bank transfers:

• Send payment slip to support@kingflyzone.com
• Include Booking ID and full name

19. Late Payments

For postpaid or group invoices, a 2% late fee may apply after 7 days of due date unless a grace period is requested and approved.

20. Contact for Billing Help

Need help with payment, refund, or billing issues?

• Email: support@kingflyzone.com
• Phone: +92-308-495-0422