Dispute Resolution Policy

Effective Date: July 30, 2025

This policy outlines the formal procedure for resolving disputes between users and KingFlyZone regarding bookings, payments, service quality, or platform use.

1. Filing a Dispute

If you have a complaint or issue, you must first file a formal dispute using any of the following methods:

• Email: support@kingflyzone.com
• Phone/WhatsApp: +92-308-495-0422
• Live Chat via Help Center

2. Information Required

To process your dispute efficiently, please include:

• Full name and email used on KingFlyZone
• Booking ID or Transaction ID
• Detailed description of the issue
• Any screenshots or proof (if applicable)

3. Response Timeline

• You will receive a confirmation email within 24 hours of filing.
• We aim to resolve all disputes within 7 business days.
• Some cases (e.g., airline investigations) may take up to 21 days.

4. Valid Dispute Categories

We handle disputes related to:

• Double charges or failed transactions
• Flight cancellation with no refund
• Hotel misrepresentation
• Service not delivered as promised

5. Invalid Dispute Examples

• Change of mind after confirmed booking
• Disputes filed after refund deadline
• Incorrect personal information entered by user

6. Escalation Process

If your issue is not resolved, you may request escalation to a supervisor or dispute resolution officer by replying to the email thread or calling our helpline:

• support@kingflyzone.com
• +92-308-495-0422

7. Airline or Hotel-Specific Disputes

In some cases, we act as an intermediary. Your refund or resolution will depend on the policies of:

• Airlines (e.g., baggage loss, flight delays)
• Hotels (e.g., no-show, overbooking)

8. Refund Processing

• Approved refund requests are processed within 5–10 business days.
• Credit card/bank transfer timelines depend on your provider.

9. External Arbitration

If a dispute cannot be resolved internally, users may choose to pursue:

• Consumer courts (Pakistan or local jurisdiction)
• Online mediation platforms (if agreed mutually)

10. Fraudulent Disputes

Filing false or malicious disputes may lead to:

• Account suspension
• Permanent ban from the platform
• Reporting to relevant authorities or banks

11. Communication Channels

All dispute-related communication must go through official channels:

• support@kingflyzone.com
• +92-308-495-0422

Do not share sensitive data through social media or unofficial channels.

12. Resolution Outcomes

Possible resolutions include:

• Full or partial refund
• Voucher or credit note
• Alternative service arrangement
• Case rejection with explanation

13. Documentation Retention

We retain all communication and dispute logs for up to 1 year to support investigations and legal compliance.

14. Force Majeure Clause

Disputes caused by events outside our control (e.g., natural disasters, war, government shutdowns) may be limited or handled differently.

15. Policy Updates

This dispute policy may be updated periodically. All changes will be posted with a revised effective date.

16. Final Acknowledgment

By using KingFlyZone, you accept and agree to our dispute resolution procedures. We are committed to fair, fast, and lawful resolution of your concerns.