Contact Policy

Effective Date: July 30, 2025

This Contact Policy explains how and when KingFlyZone communicates with you regarding bookings, support, marketing, and service alerts.

1. Communication Channels

We may contact you via:

• Email
• SMS/WhatsApp
• Phone call (for urgent or verification needs)
• In-app notifications

2. Types of Messages

• Transactional: Booking confirmations, cancellations, check-in alerts
• Support: Responses to inquiries, refunds, complaints
• Marketing: Promotions, deals, new features (if opted-in)
• Security: Login attempts, password changes, fraud alerts

3. Emergency Alerts

• Flight delays, cancellations, or gate changes will be sent via SMS or WhatsApp
• We may call if your travel requires urgent response (e.g., visa rejection)

4. Contact Timing

• Transactional and security messages: 24/7 based on event triggers
• Marketing messages: Between 9:00 AM – 7:00 PM (your local time)

5. Opt-In Requirements

• Marketing and promotional messages require your explicit consent
• During signup, you may check/uncheck options for marketing communication

6. Opt-Out Options

You may opt out of marketing messages at any time via:

• Unsubscribe link in emails
• Typing “STOP” in SMS/WhatsApp
• Disabling push notifications from your app settings

7. Message Frequency

• Transactional: As needed (based on activity)
• Marketing: Up to 4 messages per week (if subscribed)

8. Language Preferences

You may set your communication language in your account. Supported languages include:

• English
• Urdu
• Arabic

9. Verification & Identity

For account security, we may send:

• One-time passwords (OTP)
• Suspicious login alerts
• Device confirmation emails

10. Data Privacy

• We never sell your contact information
• Messages are sent using encrypted and compliant gateways

11. Third-Party Messaging Services

We may use services like Twilio, WhatsApp Business API, or Firebase Cloud Messaging for reliable communication. Your data is protected through contracts and encryption.

12. Message Logs

• You can view past communications from your KingFlyZone dashboard under “My Messages”

13. Auto-Response Notice

Some support emails or chat systems may issue auto-responses while a live agent becomes available.

14. Blacklisted Numbers/Emails

• We reserve the right to block abusive users from future communication

15. Contact Accuracy

Please ensure your contact information is correct in your profile. KingFlyZone is not responsible for missed updates due to incorrect contact details.

16. Special Requests

• You can request communication only through certain channels (e.g., WhatsApp only, no calls)
• Email support@kingflyzone.com with your preferences

17. User-Initiated Contact

You may contact KingFlyZone via:

• Email: support@kingflyzone.com
• WhatsApp or Phone: +92-308-495-0422

18. Contact History Review

We log every support interaction for quality and training purposes. These logs are confidential and never shared publicly.

19. Changes to Contact Policy

This policy may be updated without prior notice. Users will be notified of major changes via email or app notification.

20. Final Note

We aim to balance effective communication with your privacy. Your preferences are respected and upheld at all times.