Cancellation Policy

Effective Date: July 30, 2025

This policy outlines the rules, eligibility, and procedures for canceling bookings made through KingFlyZone, whether for flights, hotels, or other services.

1. General Rules

• All cancellations must be made through KingFlyZone's website or app.
• Third-party or direct airline/hotel cancellations may not be recognized.
• Cancellations are subject to airline, hotel, or supplier rules.

2. Time-Based Refunds

Your refund amount depends on how early you cancel:

• More than 72 hours before departure: Maximum refund eligible
• 24–72 hours: Partial refund based on supplier terms
• Less than 24 hours: Usually non-refundable unless Flex Policy is selected

3. Non-Refundable Services

The following services are typically non-refundable:

• Promo codes and discounted tickets
• Travel insurance once issued
• Last-minute hotel reservations

4. Airline Ticket Cancellation

Air ticket refunds depend on airline fare rules. In most cases:

• Refund may take 7–21 working days
• Processing fees may apply
• Some low-cost carriers do not allow cancellation

5. Hotel Booking Cancellation

• Hotels may allow free cancellation up to 48 hours prior
• Non-refundable rates are clearly marked during booking
• Hotel-specific policies override general rules

6. Service Cancellation by Us

KingFlyZone reserves the right to cancel any booking if:

• Payment was fraudulent or unverified
• Hotel or flight is no longer available
• User violates platform terms or refund misuse is suspected

7. How to Cancel

You can cancel a booking by:

• Going to your “My Bookings” section
• Selecting the booking and clicking “Cancel”
• Contacting our support at support@kingflyzone.com

8. Refund Timeline

• Flight refund: 5–21 business days
• Hotel refund: 3–10 business days
• Wallet or credit card refund depends on your bank

9. Partial Cancellations

Some bookings may allow partial cancellation (e.g., one passenger out of group or one segment of flight). These require support team involvement:

• Email: support@kingflyzone.com
• Phone: +92-308-495-0422

10. No-Show Policy

If you fail to show up for your flight or hotel:

• No refund is generally applicable
• It is considered as a completed/used booking

11. Flexi Cancellation Policy

If you select "Flexi Cancellation" during booking:

• You can cancel up to 6 hours before departure for partial refund
• An additional charge applies during booking

12. Force Majeure

Refunds for cancellations due to acts of God (e.g., war, flood, pandemic) may vary depending on airline/hotel provider policies. KingFlyZone cannot guarantee full refund in such cases.

13. Coupon or Discount Forfeiture

If you cancel a booking made with a discount or promo code:

• Promo value will not be refunded
• Discounts are non-transferable to future bookings

14. Chargeback Warning

Attempting unauthorized chargebacks after a confirmed refund may result in:

• Account suspension
• Blocking of future bookings

15. Cancellation Confirmation

You will receive email and SMS confirmation once a cancellation request is completed.

16. Assistance and Support

If you face issues canceling your booking or need help understanding the refund value, contact:

• Email: support@kingflyzone.com
• WhatsApp/Phone: +92-308-495-0422

17. Group Booking Cancellations

• Special terms may apply
• Support team approval required

18. Multi-Airline Itineraries

Each airline's cancellation policy will apply individually. Connecting flights on different airlines cannot be canceled as a whole in many cases.

19. Cancellation Fees

Typical cancellation fee ranges:

• Airline: PKR 1,000–8,000 per ticket
• Hotel: Up to one night charge
• KingFlyZone processing fee: PKR 500–2,000 (if applicable)

20. Final Statement

By making a booking with KingFlyZone, you agree to this cancellation policy. Always read fare and hotel rules carefully before booking.