Accessibility Statement

Effective Date: July 30, 2025

At KingFlyZone, we believe in equal access to travel services for everyone. We are committed to ensuring our website, mobile app, and services are accessible to people with disabilities or impairments.

1. Our Commitment

We strive to meet international accessibility standards including:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• ADA Section 508 compliance (U.S. accessibility law)

2. Supported Features

We provide features to improve usability for all users:

• Screen reader compatibility
• Keyboard-only navigation
• Alt text for all images and icons
• Proper use of headings and semantic HTML
• Adjustable font sizes via browser settings
• Accessible contrast ratios

3. Mobile Accessibility

• Our iOS and Android apps support voiceover and TalkBack
• Scalable fonts and high contrast themes are available

4. Testing & Audit

We perform quarterly accessibility audits using:

• Automated testing tools (e.g. Axe, WAVE)
• Manual screen reader testing (JAWS, NVDA)
• Keyboard navigation reviews

5. Third-Party Content

While we aim for full accessibility, some third-party content (such as embedded airline APIs) may not be fully accessible. We’re working with these providers to improve this over time.

6. Limitations

• Legacy pages created before 2022 may not fully comply
• PDF documents provided by third parties may not be screen reader-friendly

7. Continuous Improvement

We treat accessibility as an ongoing process. New features are tested for accessibility before release, and feedback is actively collected.

8. User Feedback

If you encounter any barriers, we want to hear about it. Please contact:

• Email: support@kingflyzone.com
• Phone/WhatsApp: +92-308-495-0422

9. Assistive Support

• Our support team is trained to assist users with visual or hearing impairments
• Chat, email, and phone support are available 24/7

10. Screen Reader Shortcuts

Our site supports the following keyboard shortcuts:

• Skip to main content: ALT + M (Windows), CTRL + OPT + M (Mac)
• Open help: ALT + H
• Activate accessibility mode: ALT + A

11. Accessibility Toolbar

You can activate the accessibility toolbar at the bottom of the page to:

• Change font size
• Switch to high contrast mode
• Enable text-to-speech

12. Languages & Localization

• We offer translated pages in English, Urdu, and Arabic
• Text labels use clear and simple language

13. Vision Impairment Support

• Large clickable buttons
• Dark mode for night use
• All form fields include labels and instructions

14. Hearing Impairment Support

• Visual confirmations for booking steps
• Live chat instead of audio calls
• Email-based resolution for support queries

15. Cognitive Assistance

• Simplified mode to remove unnecessary elements
• Tooltips and guidance for every form field

16. Accessibility Statement Availability

• This page is linked in the footer of every page
• PDF version available upon request

17. Future Goals

• Support for sign language video chat
• AI-powered reading assistant
• Faster page load for low-bandwidth users

18. Legal Compliance

This accessibility policy supports:

• UN Convention on the Rights of Persons with Disabilities
• Pakistan Disability Act
• ADA (Americans with Disabilities Act)

19. Accessibility Contact

We have a dedicated Accessibility Officer to address concerns. Contact us via:

• Email: support@kingflyzone.com
• Phone: +92-308-495-0422

20. Final Note

We are dedicated to creating a travel experience that is inclusive and empowering for all. Thank you for helping us improve accessibility for everyone.